Who we are

We are Bizkook Travel, and our website address is:


When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


Privacy Policy

At Bizkook Travel, we really understand and appreciate that how we collect, use, disclose, and protect your information is important to you. That is why we’re committed to regularly updating our privacy policies and processes to ensure they are best practice and meet the standards of all relevant local legislation, including the General Data Protection Regulations (GDPR) recently introduced in the European Union.

Before using our services, we hope you read our privacy policy which will help you make an informed decision about sharing personal information with us and using our services. In all your dealings with us, you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf. This Privacy Policy sets out the types of personal information we receive and collect when you use our services, how we collect it, what we do with it, and some of the steps we take to safeguard information.  We have appointed a Privacy Officer to ensure that any personal information you provide to us will only be collected, used and disclosed in accordance with this Privacy Policy. 

Any questions you have about our Privacy Policy, or the information contained herein, can be directed to our Privacy Officer at:

This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.


Why do we collect, use, hold, and disclose your information?

We collect personal information about you so that we can perform our business functions and activities to provide high-quality customer service.

We may collect, hold, use and disclose your information for the following purposes:

  •         Administering services we are providing to you such as arranging your tour booking
  •         Manage our relationship with you, including updates about your tour booking and support you during your travel and handling reviews and complaints
  •         To contact you in an emergency situations


  •         Some countries permit travel only if you provide advance passenger data.  These requirements may differ depending on your destination, and you are advised to check.  Even if not mandatory, we may exercise our discretion to assist where appropriate
  •         Combining information collected from you at different times for the purpose of research and analysis to provide a better customer experience, including customizing online content for you
  •         To inform you about services we think you may be interested in, including sending email newsletters or sending printed materials to your postal address and notifications of our hot deals
  •         Providing relevant information, which may include sensitive personal information, to insurers, their agents and medical staff in circumstances where we/they need to act on your behalf, in the interest of passengers, or in an emergency.
  •         To improve our site(s) and make it easier to find the information you are looking for
  •         For identification of fraud or error or regulatory reporting and compliance

When you provide your email address to the Bizkook Travel Group to contact with us or make an online booking, your contact details may be retained even if the confirmation or transaction is not completed. In this form, we can assist you with online bookings in the future, and as a result of this, you may receive a follow-up inquiry email. This email will contain information on what action, if any, you can choose to direct us to cease any further contact with you or destroy the personal information we have collected about you.


We are only permitted to store your personal information for as long as necessary regarding the purposes for which it was collected or a related or ancillary purpose.  We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.


We will not disclose your personal information otherwise than as described in this Privacy Policy without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for a certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offenses), disclosure is authorized or required by law or applicable privacy laws otherwise permit disclosure.


Information we collect about you

Depending on the circumstances, in the course of providing a service to you, the Bizkook Travel Group may collect and hold personal information such as:


  •         Your Personal data, such as Your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information and travel insurance details (where applicable);
  •         Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries;
  •         Any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone inquiry lines, websites, social networks, online presence, customer surveys or to our in-store or other representatives.

If you visit our website or use our mobile applications, we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.

When you are traveling with us, we may take videos and images of you that may be used in brochures, in our advertising, or on our website. All participants of Bizkook Travel Group trips authorize us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen, please notify us in writing using the contact details:

Information that we collect (such as about your health or religion) may be considered “sensitive information” under the Privacy Act.  We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive information on the condition that we have your consent.


How do we collect personal information?

when you request information from us, you may volunteer to give this information, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant or any other engagement we or our business partners have with you.

We may also receive the information from a third party, for example:

  •         From people making travel bookings on your behalf;
  •         From other companies within the Bizkook Travel Group and our related overseas entities;
  •         From partners performing services on our behalf;
  •         From market research and data companies contracted by us to obtain information so that we may improve and market our products and services;
  •         Your insurer, their agents or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

We will update your information whenever we can to keep it current, accurate and complete.

You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.


What would happen if you decline to provide us with the correct information and our policy?

We offer you choices when we ask for personal information, whenever reasonably possible. You have the option of dealing anonymously with us, either on our websites or through other methods. There will be circumstances where this is not possible in order to complete your request. You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. For example, if you do not provide us with the personal information described above, some or all of the following may happen:


  •         We may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions;
  •         We may not be able to provide the requested products or services to you, either to the same standard or at all;
  •         We may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.


Marketing and Privacy

You can ask us to update any inaccurate, incomplete or out-of-date information we hold about you using the contact details:

From time to time we may use your personal information to identify new or existing products that may be of interest to you. We may communicate this via email, phone or your postal address. If you no longer wish to receive these updates via email, you may opt-out by clicking the unsubscribe link contained in the message. You can contact us using the contact details: to opt-out of receiving phone and postal updates. You can opt-in in the future if you wish to receive these updates again.

We comply with the Spam Act 2003 and do not share, sell or rent information to any third parties for the purposes of direct marketing.


Security of Information

Bizkook Travel has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference.  The Bizkook Travel Group regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information. Whilst we take reasonable steps to ensure that your personal information is secure, as the internet is inherently insecure, any personal information or other information you transmit to us online is transmitted at your own risk.

Access to your personal and private information is limited to: authorized employees and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as the airlines, transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through The Bizkook Travel Group or that we arrange on your behalf). We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy to ensure your information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.



If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below and provide details of the incident so that we can investigate it.

We request that complaints about privacy breaches be made in writing, so we can be sure about the details of the complaint. Our Privacy Officer deals with privacy complaints and any complaints should be directed to our Privacy Officer using the contact details below. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.


After we have completed our inquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

We would like to hear from you if you have any questions about this Privacy Policy or are concerned about how we have handled your personal information. We treat privacy matters seriously and will endeavor to correct them.

You can contact our Privacy Officer at:; Our Privacy Officer will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your query or complaint is resolved promptly and appropriately.

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Cookie Policy

When you visit our website, we send small text files called cookies to your computer. These enable us to remember you when you visit the website again. Cookies are unique to your web browser, meaning different data will be collected for the devices you view our site on (ie, desktop, tablet or mobile). While they identify your device, cookies do not identify you personally.


Cookies allow us to automatically track certain information about you based upon your behavior on our site. We use this information to research our users’ demographics, interests, and behavior to understand better and serve our users.


We use some different cookies on our site. The tables below describe the cookies we use on this site and what we use them for. You can find more information on the About Cookies website


You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how. Please be aware that if you choose not to accept cookies on our website, you won’t be able to benefit from all the features on our website including booking online.

Cookie Usage for Comments & Logins

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with?

If you request a password reset, your IP address will be included in the reset email.

How long will we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you provided. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.

Where do we send your data?

Visitor comments may be checked through an automated spam detection service.